How an employee survey helped a public sector organisation understand awareness and take up of an important new policy
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A client wanted to understand how effectively a new and important policy (and accompanying staff scheme) had been implemented in a large public sector organisation.
I worked closely with the client to develop and launch an all-staff survey designed to answer three questions: Are staff aware of the policy? Are users of the scheme satisfied? What are the barriers to participation?
Insights & Outcome
Analysis of the results showed that awareness was almost universal and, while take up was low, satisfaction amongst those who had used it was reasonable (depending on outcome), the main barriers to participation were cultural.
What the client said...
Thanks to Susie’s advice on improving our questionnaire and her in-depth analysis we were able to provide the review team with new insights as to the strengths and weaknesses of the scheme and its implementation.
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