18 months ago a client implemented a new and important policy. The policy was accompanied by a scheme for staff to participate in, as and when, they needed to.
6 months after the policy was implemented I worked with the client to evaluate the launch. Now, 12months later, they need to know what has changed.
In particular they want to answer the following questions:
- Are staff aware of the policy? Do they know how to use the scheme?
- Are users of the scheme satisfied with the process and outcomes?
- What are the barriers to staff participation?
The client and I worked together to develop and launch an all-staff survey. The results were analysed and we found:
- Almost everyone was aware of the policy and they knew how they could participate in the scheme, a significant improvement in one year
- While take up of the scheme remained low, satisfaction amongst those who had used it was improving
- There were two clear barriers to staff participation – both linked to the culture and ethos of the organisation.
The results helped the client to:
- Find out if the scheme was meeting the requirements of the policy
- Report on user satisfaction to the suppliers managing the operations of the scheme
What the client said:
Thanks to Susie’s advice on improving our questionnaire and her in-depth analysis we were able to provide the review team with new insights as to the strengths and weaknesses of the scheme. We were also able to provide a breakdown of the types of people using, and not using, the new scheme influencing views on how implementation of the policy is working.
